A powerful enterprise-grade ITSM solution, for every type of business.
Freshservice powers your IT, operations, and business teams with the capability to deliver exceptional services. AI power maximises efficiency and enhances simplicity.
Transform the way you look at IT.
A powerful unified platform with time-saving automation and fluid collaboration, enables you to transform IT from a cost centre to a value creator.
Unifying IT power
Seamless automation unites teams and streamlines operations, reducing costs while boosting efficiency, satisfaction, and business growth across your organization.
Boosting efficiency
AI-powered automation enhances workplace efficiency by streamlining processes, enabling self-service solutions, and delivering actionable insights for increased productivity.
Powering productivity
Streamline operations through intuitive automations and built-in workflows, empowering teams to collaborate effectively and drive future innovation.
Unifying IT power
Seamless automation unites teams and streamlines operations, reducing costs while boosting efficiency, satisfaction, and business growth across your organization.
Boosting efficiency
AI-powered automation enhances workplace efficiency by streamlining processes, enabling self-service solutions, and delivering actionable insights for increased productivity.
Powering productivity
Streamline operations through intuitive automations and built-in workflows, empowering teams to collaborate effectively and drive future innovation.
IT Service Management
A modern IT service management solution that emphasises experience and results in organisational delight.
Intuitive consumer-grade service
Modernise your employee engagement with integrated support channels targeted towards fast end-user adoption.
Incident
management
Route incidents intelligently and give your technicians all the tools they need to resolve incidents in a single screen experience.
SLA
management
Set multiple SLA policies for different business hours or incident categories. Easily resolve tickets based on priorities, and automate escalation rules.
Knowledge
management
Extend your knowledge base to assist end users and deflect incidents. Extend the knowledge base beyond IT by integrating 3rd party information.
Sandbox
deployment
Set up copies of your production environment to change, test, and deploy configurations without affecting users.
Unified Service
Catalogue
Easily deploy powerful, extensible workflows that ensure speedy service delivery from everything as simple as password resets to new hire onboarding.
AI-powered service management
Support end-users with powerful chatbots; enhance agent productivity with intelligent suggestions; gain powerful insights with AI-driven analytics.
Problem
management
Isolate problems, link it to existing or past incidents, perform root cause analyses and minimize disruptions to the business.
Freshservice for Business Teams
Enhanced employee productivity, operational transparency, and ROI for business teams on a single platform.
Workspaces
Allow multiple teams to work on a single service management platform. Gain control over work and visibility without compromising security and autonomy.
Support portal
Create standardised service catalogues to streamline the service request process from expense reimbursement to new hire onboarding.
Knowledge base
Create a single repository for all policy and process-related documents to bring consistency across teams, deflect queries and empower employees.
Workflow automation
Automate repetitive manual processes for efficient service desk operations. Build customized workflows with third-party applications.
Employee onboarding
Streamline onboarding processes with effective stakeholder management, building pre-defined kits, automatic ticket creation and approval processes.
Project management
Plan and execute complex projects like employee appraisal, inventory audit and budget planning for unified task management and deliver projects on time.
IT Operations Management
Minimise downtime, ensure service reliability, and improve business resilience with context and collaboration on a unified platform.
Alert Management
Pipe in and consolidate alerts from all monitoring tools on a single screen. Let Freddy AI algorithm highlight critical operational issues.
Cloud management
Integrate with leading cloud providers like AWS, Azure, and VMware to automatically discover cloud resources and their relationships.
On - call management
Get a one-up on critical incidents with a 24*7 agent availability plan. Notify multiple agents and teams via MS Teams, WhatsApp, Slack, phone and more.
Major incident management
Minimise the impact of service disruption by establishing a clear process to rapidly resolve major incidents. Automate escalation, simplify collaboration.
Service health monitoring
Gain a user-centric view into the state of your digital operations by tracking the health of your business and technical services.
Freshservice integrations
Freshservice integrates with popular cloud and on-premise enterprise applications, with minimal complexity for faster time to value and higher productivity.
