Tatva > CRM > Freshdesk
Freshdesk: Helps you turn
customer support into
customer delight!
Empower your customer support with advanced ticketing, automation and built-in AI.
Unbox simplicity, speed and efficiency.
Freshdesk makes teamwork a breeze. It’s simple to set up, easy to use and gets you going, fast. Your agents and teams will just love its streamlined
Self-service accelerated
Freshdesk’s software makes fast, accurate customer support a breeze. Build a knowledge base. Set up AI bots to automatically reply to email questions. AI-power gets customers the information they need. You get fewer tickets.
Less busyness, more business
Automate manual processes. Enhance collaboration so your agents can manage, prioritise, resolve tickets at scale and deliver personalised support, fast. Integrating Freddy AI sends productivity soaring.
Launch in a jiffy
Freshdesk is smart, intuitive and requires minimal training; so you’re up and running fast. Customise your workflows, customer portal, agent roles, and more, to same time, effort and resources.
Self-service accelerated
Freshdesk’s software makes fast, accurate customer support a breeze. Build a knowledge base. Set up AI bots to automatically reply to email questions. AI-power gets customers the information they need. You get fewer tickets.
Less busyness, more business
Automate manual processes. Enhance collaboration so your agents can manage, prioritise, resolve tickets at scale and deliver personalised support, fast. Integrating Freddy AI sends productivity soaring.
Launch in a jiffy
Freshdesk is smart, intuitive and requires minimal training; so you’re up and running fast. Customise your workflows, customer portal, agent roles, and more, to same time, effort and resources.
Freshdesk Capabilities
Freshdesk provides seamless customer experiences, leads to faster issue resolutions. Here’s how:
Unified agent
workspace
Scalable, AI-powered responses, smarter ticketing, easy collaboration.
Advanced ticketing management
Prioritise, categorise, assign tickets more efficiently and effectively.
Streamlined
admin
Automate repetitive tasks so agents can stay focused on customer delight.
Team
collaboration
No duplicate efforts or task overlooked. Just easy, efficient collaboration.
Self-service
Help customers help themselves. Empower agents with a knowledge base.
Analytics & insights
Analyse performance, create custom reports and dashboards, share results.
Helpdesk AI
Enhance agent productivity via an AI assistant; deliver faster customer service.
Popular integrations we enable
Freshdesk enables integration of popularly used sales and business platforms and tools, to enhance efficiency, performance and results.
Playvox
Enhance agent performance with integrated workforce management and quality assurance tools.
Salesforce
Sync customer data seamlessly to deliver context-driven, personalised insights and support.
Microsoft Teams
Foster real-time collaboration by connecting Freshdesk with your team communication hub.
Playvox
Enhance agent performance with integrated workforce management and quality assurance tools.
Salesforce
Sync customer data seamlessly to deliver context-driven, personalised insights and support.
Microsoft Teams
Foster real-time collaboration by connecting Freshdesk with your team communication hub.