Tatva > Conversation Solutions
Conversations that convert.
Connections that count.
Power your customer engagement with AI-driven chat bots, Chat or voice solutions.* We’ve got every business conversation covered.
*Chatbots: Freddy AI/Contakt; Chat: Freshchat; Voice Solution: Ozonetel.
Freddy AI Agent:
Your smart, secure & autonomous 24x7x365 support.
Deliver accurate and personalised customer support that combines the strengths of human agents with Freddy AI Agent.
Improves efficiency
86% queries resolved by AI agents.
93% reduction in average resolution time.10x more volume handled without hiring additional agents.
No-code set-up
Learns quickly from your existing knowledge to provide efficient support across your channels in minutes.
On wherever customers are
Delivers personalised, human-like interactions across channels, freeing your team to focus on issues that need a human touch.
Accurate and secure
Set customized guardrails to guide responses and drive compliance with security policies, to reference and cite resources you trust.
Flexible and proactive
Thinks on its feet, for e.g. turns returns into recommendations. Handles 25+ languages across channels, picking up customer language.
Seamless transitions
Built-in guardrails bring in a human agent with the full conversation history, without customers repeating themselves.
Improves efficiency
86% queries resolved by AI agents.
93% reduction in average resolution time.10x more volume handled without hiring additional agents.
No-code set-up
Learns quickly from your existing knowledge to provide efficient support across your channels in minutes.
On wherever customers are
Delivers personalised, human-like interactions across channels, freeing your team to focus on issues that need a human touch.
Accurate and secure
Set customized guardrails to guide responses and drive compliance with security policies, to reference and cite resources you trust.
Flexible and proactive
Thinks on its feet, for e.g. turns returns into recommendations. Handles 25+ languages across channels, picking up customer language.
Seamless transitions
Built-in guardrails bring in a human agent with the full conversation history, without customers repeating themselves.
AI Chatbot
Contakt: Seamless customer experiences delivered at scale.
Powered by Generative AI, Contakt streamlines customer support, unlocks better agent efficiency and drives superior customer satisfaction and loyalty.
Gen AI Q & A
As simple as pointing your AI assistant to your support content, to offer fast, accurate, and personalised assistance that resolves diverse customer queries.
Gen AI Sales Assistant
Provides conversational buying guidance with a human touch and engages buyers with product recommendations and pre-sales support.
Agent Co-Pilot
AI-powered chat summaries and response suggestions, reimagines agent efficiency for faster query resolution and higher customer satisfaction.
Bespoke Gen AI Solutions
Purpose-built for your unique enterprise requirements, it enhance business performance and efficiency with customized, LLM-powered applications.
WhatsApp CRM
Tracks, manages and responds to user queries on WhatsApp, while engaging them in tailored conversations, increasing lead generation, reducing acquisition costs.
Gen AI Q & A
As simple as pointing your AI assistant to your support content, to offer fast, accurate, and personalised assistance that resolves diverse customer queries.
Gen AI Sales Assistant
Provides conversational buying guidance with a human touch and engages buyers with product recommendations and pre-sales support.
Agent Co-Pilot
AI-powered chat summaries and response suggestions, reimagines agent efficiency for faster query resolution and higher customer satisfaction.
Bespoke Gen AI Solutions
Purpose-built for your unique enterprise requirements, it enhance business performance and efficiency with customized, LLM-powered applications.
WhatsApp CRM
Tracks, manages and responds to user queries on WhatsApp, while engaging them in tailored conversations, increasing lead generation, reducing acquisition costs.
AI Chatbot
Freshchat: Winning customers, winning teams.
Freshchat enables you to wow your customers, excite your teams and delight your managers.
Wow your customers
Everything you need to transform customer service:
- Multi-messaging channels
- Web widget
- Chatbots
- Multilingual support
- FAQs
Win over teams
Turn your agents into superheroes:
- Canned response
- Bulk action
- Team inbox
- Live translate
- Visitor intel
Empower admins.
Efficient management of conversations and teams:
- IntellAssign
- Assignment rules
- Roles and permissions
- APIs
Insight-driven CX.
Efficient management of conversations and teams:
- Real-time dashboard
- Team member report
- Performance reports
- Custom reports
Wow your customers
Everything you need to transform customer service:
- Multi-messaging channels
- Web widget
- Chatbots
- Multilingual support
- FAQs
Win over teams
Turn your agents into superheroes:
- Canned response
- Bulk action
- Team inbox
- Live translate
- Visitor intel
Empower admins.
Efficient management of conversations and teams:
- IntellAssign
- Assignment rules
- Roles and permissions
- APIs
Insight-driven CX.
Efficient management of conversations and teams:
- Real-time dashboard
- Team member report
- Performance reports
- Custom reports
Chat
Finally, all your critical call center
challenges are resolved
Ozonetel manages high call volumes, slashes cost per call, enhances responsiveness.
Voice Solution
Why you’ll love Ozonetel
It boosts sales and customer service agent performance while giving control and visibility to manager. Uses a modern IVR for a more proactive inbound calling experience, integrates with popular CRM software. Offers industry leading features like smart routing & ACD and advanced sentiment analysis.
Voice Solution
What makes Ozonetel better.
Easy to scale
With our instant cloud setup and per agent pricing, you can reduce fixed costs and get the flexibility to scale up and down with ease
Highly Adaptable
Adaptable to your existing systems – unmatched custom flows, integration with PBX, or even your existing SIP trunk. Plus get ready integrations with almost any CRM or business solution.
Total Support
At Ozonetel, you get 24/7 attention from customer support teams. An expert will guide you from picking out a product until you are up and running. You will also receive training and onboarding at no extra cost.
Easy to scale
With our instant cloud setup and per agent pricing, you can reduce fixed costs and get the flexibility to scale up and down with ease
Highly Adaptable
Adaptable to your existing systems – unmatched custom flows, integration with PBX, or even your existing SIP trunk. Plus get ready integrations with almost any CRM or business solution.
Total Support
At Ozonetel, you get 24/7 attention from customer support teams. An expert will guide you from picking out a product until you are up and running. You will also receive training and onboarding at no extra cost.