WE NEVER THOUGHT FRESHWORKS COULD DO THIS!!” ~ AUTHENTIC CLIENT QUOTE.
A Case Study in Agile Digital Transformation: Seamless Vaccination Rollout
Overview
When the pandemic struck, speed, scale, and safety became critical. This is the story of how Tatva, a nimble digital transformation company, worked with a leading organisation to roll out a massive CSR initiative — vaccinating 45,000 citizens in Gurgaon and surrounding areas with a crucial 10-day deadline.
This project, which ran for a total of 30 days, was a monumental task that tested technology, planning, and commitment to community welfare. But with the clock ticking, Tatva rose to the challenge, accomplishing their portion of the drive in l7 days flat—a testament to their efficiency under pressure.
The Challenge: A Complex Need—An Urgent Deadline
The client’s goal was clear but ambitious—vaccinate 45,000 people quickly and efficiently. The hurdles were huge:
- Scale: Managing registration, scheduling, and tracking for tens of thousands of citizens.
- Velocity of Ops: A daily vaccination target of 1,250; requiring real-time slot management and resource allocation.
- Multi-Channel Integration: Seamlessly connecting thousands of end-users, multiple hospital partners, and internal stakeholders.
- Timing: The urgency of the situation was non-negotiable. The solution needed to be created, developed, and deployed with unparalleled speed.
Tatva's Strategic Response: The Power of End-to-End Solutions
At Tatva, we understood that for organisations with complex needs, time was a critical, non-negotiable variable. Our methodology was built on the principle of accelerated discovery and agile implementation. Our mandate—a scalable, user-friendly solution using Freshdesk.
Within just seven working days, Team Tatva completed a comprehensive discovery phase, meticulously mapping the client’s exact requirements and conceptualising a robust, scalable, and intuitive IT solution.
Leveraging the power of the Freshdesk platform, we architected a solution that transcended traditional customer service applications. This complete end-to-end ecosystem was designed for:
- Real-time Slot Management: A sophisticated backend ensured that the 1,250 daily vaccination slots were allocated and tracked in real-time, preventing bottlenecks and optimising resource utilisation.
- Multi-Channel Engagement: A centralised system integrated seamlessly across various communication channels. A unique registration link was distributed to thousands, providing a frictionless user experience for registration and scheduling.
- Data-driven Insights: The platform provided a holistic view of the entire campaign, offering real-time tracking of registration, completion rates, and daily performance metrics.
- Seamless Hospital-partner Integration: The system facilitated flawless communication and data exchange with multiple hospital partners, ensuring a unified and efficient vaccination process.
Data-Driven Decision Making
A key component of our solution was the automation of management reports. To ensure complete transparency and enable proactive decision-making, we provided real-time dashboards and scheduled reports that tracked key performance indicators, including daily progress, hits and misses, and overall campaign milestones. This data-driven approach allowed stakeholders to monitor the campaign’s pulse constantly, identify potential issues before they escalated, and make informed adjustments on the fly.
The Tatva Advantage: Efficiency Without Compromise
In a world where complex problems often lead to complex, costly, and time-intensive solutions from large IT corporations, Tatva offers a different paradigm. Complex problems don’t always require complex solutions. Our agile approach, deep technical expertise, and a laser focus on our clients’ needs allowed us to deliver an impactful solution with unparalleled speed and cost-effectiveness.
Takeaways
- The right technology, implemented with strategic precision, can achieve monumental results without the lengthy timelines and prohibitive costs; typically associated with such large-scale initiatives.
- This project was more than just a successful IT implementation; it was a demonstration of how strategic digital transformation can address complex societal challenges with speed, precision, and human-centric design.
Tatva is proud to have been the digital architect behind this critical public health endeavour, proving once again that with the right technology and an agile mindset, even the most daunting tasks can be executed with seamless efficiency.